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Returns Policy

My items are all completed on a 'made to order' basis. My time, creativity and materials are invested upfront and are non-refundable.

 

All items are quality checked before dispatch and packaged well to keep them safe in transit.

In the unlikely event there is a problem with your order please get in touch immediately.

 

I can only accept agreed returns for the following reasons:

 

  • The item arrived with a fault/damage

  • You received the wrong order

  • There is a mistake on your order

 

I DO NOT offer refunds for any Custom or Personalised items.

I DO NOT offer refunds if you change your mind.

I DO NOT offer refunds for any accidental orders.

I DO NOT offer exchanges.

 

I put love into every item I make and I want you to love the items your receive, so if you do experience one of the issues covered by my refund policy I will do my best to rectify this for you as swiftly as I can. I may request photos of the item and packaging with a description of the problem, so please keep these. Please do not send back any items until your return has been authorised by me.

RETURNS POLICY

Privacy Policy

The privacy of my customers is of the utmost importance to me. Your details will not be shared or disclosed. Any personal information you provide will be used ONLY for the purpose of fulfilling your order.

PRIVACY POLICY

FAQ

  • What is your Despatch time?
    Although I try and get straight onto your orders and often despatch earlier, I would recommend allowing 3 - 7 full working days from the date your order was placed until the items are posted out. Despatch times may increase during busy times of the year. My items are all made to order.
  • What are your Delivery times?
    I usually dispatch all UK orders using the Tracked 48HR Service from Royal Mail or a similar provider. They estimate parcels usually arrive within 2 - 4 working days from dispatch. For USA and UAE orders I usually dispatch using the Tracked International Service from Royal Mail. They estimate arrivals with this service within 5 to 7 working days however I would suggest allowing 2 - 3 weeks as sometimes items can move slowly through customs. Please allow extra time around Christmas, bank holidays, peak periods and during known postal strikes and delays. I have no control over your parcels arrival once it has been handed to the delivery company but with Tracking we can trace its journey til it reaches you safely.
  • What Payment Methods do you accept?
    Currently I accept the following payment methods: Debit / Credit Card Apple Pay Google Pay
  • Why should I subscribe to The Inker's Boudoir?
    You should totally subscribe to The Inker's newsletter if you would like to be the first to hear about new items I've added to the shop, members only special offers, Digital delights, the occasional behind the scenes technique sneak peak or essential shop updates/greetings! I respect your space and I'm usually very busy in my little studio so you never need to worry about having your inbox flooded! That's not my style ; )
  • Where are you based?
    I am located in the South East of England on the outskirts of London. All my items are despatched from here at my little art studio.
  • How do I apply your vinyl decals?
    When you purchase one of my vinyl decals you will receive a print out with instructions. If you misplace this you can download or print out a replacement guide by locating the relevant PDF on my 'Resources' page which can be found on the main menu.
  • How do you make your products?
    I use a variety of techniques and processes to create the items I sell. I use a permanent heat transfer process called Sublimation printing to produce my mugs, mouse mats, phone cases and coasters as well as some other items. I also work with resin in many products such as my keyring, signs, accessories and some of my phone cases. I have a cutting machine which I use to turn my designs into vinyl decals and graphics for fabric items. I do a lot of my design work and illustration with pen and paper as well as digitally on my iPad. If you would like to see more about my creative process please feel free to head over and subscribe to my little Youtube channel and follow my social accounts to see some behind the scenes videos and more!
FAQ
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